Express Mattress was born from a simple idea: to make finding the perfect mattress and pillows easy and affordable. Established in 2022, we’re a proud UK-based online retailer, operating from the heart of Lancashire.
“Growing up, I was immersed in the world of sleep, working within my family’s established bed shop. That hands-on experience gave me an in-depth understanding of mattress construction, material quality, and the importance of personalized comfort. I saw an opportunity to bring this expertise online, creating a customer-focused shopping experience that prioritizes both quality and convenience. I wanted to take what I’d learned and create a business that really focused on the customer, making it simple to find the perfect mattress without all the fuss. I believe everyone deserves a great night’s sleep, and I wanted to make that a reality for people all over the UK.”
Liam Godfrey – Director
At Express Mattress, we understand that a good night’s sleep is essential for overall well-being. That’s why we carefully select our range of mattresses and pillows, focusing on products that offer exceptional support, comfort, and durability. We believe in providing value without compromising on quality, and we’re committed to making your shopping experience seamless and stress-free.
To make your journey to better sleep even easier, we offer free delivery on all our products throughout the UK. We’re passionate about helping you find the perfect sleep solution, and we’re here to answer any questions you may have.
Thank you for choosing Express Mattress. We look forward to helping you sleep soundly.
Yes! Mattresses are big, even when rolled for delivery. Our mattresses are delivered direct from suppliers in most cases.
We do not offer exchanges due to the intimate nature of mattresses, however if a product is faulty or damaged we will, of course, replace this item in line with our Terms and Conditions
12.1 If you end the contract for any reason after Products have been delivered to you, you must return them to us. If you are exercising your right to cancel, you must return the eligible Products to us or allow us to collect them within 14 days of the date on which you notify us of your cancellation.
12.2 You must ensure that the Products are adequately packed to be returned to us and please include your reference number and name on any returns. If you fail to take reasonable care of the Products before they are returned to us, and this results in damage or deterioration, we will seek to recover the reduction in value from you or we may deduct this from any refund due to you.
12.3 We will pay the costs of return or collection:
12.3.1 if the Products are faulty or misdescribed; or
12.3.2 if you are ending the contract because you have a legal right to do so as a result of something we have done wrong,
12.3.3 in all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return or collection.
12.4 Once we have received the Products we will inform you and arrange for a refund or exchange, as applicable, if the Products are in accordance with the standards set out in 12.2. Please note that refunds may take up to 14 days to process.
12.5 We are unable to refund any delivery costs as this service has already been completed at the point of receiving the Products.
12.6 If you are unable to arrange your own carriage for returns we will arrange this on your behalf through our carriers. Collections from customers are available Monday – Friday and are an all day service 8am – 6pm. The drivers cannot call before collection and we cannot provide a narrower time window. The charge for collection will vary depending on size of Products and location. Please contact Customer Services for the associated costs. We will not be responsible for failed or delayed collections and/or any associated costs.
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